Support & Service

We stand behind every system we install. Fast, expert support from the same team that designed and built it.

📞 (212) 776-1833 ✉ support@jetechllc.com
Mon–Fri 9am–6pm  ·  Priority response for service plan clients
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Remote Support

Our technicians can diagnose and resolve many issues remotely—often within minutes. Call or email and we'll take it from there.

Call (212) 776-1833 →
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On-Site Service

When a visit is needed, we dispatch a technician to your location. Priority scheduling is available for clients on a service plan.

Schedule a Visit →
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Firmware & Updates

We proactively push firmware and software updates to keep your systems current, secure, and performing at their best.

Ask About Updates →
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System Health Checks

Scheduled audits of your automation, AV, and security systems—catching potential issues before they become problems.

Book a Health Check →
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User Training

New family members, housekeepers, or staff? We provide hands-on training so every user can operate their system with confidence.

Request Training →

Upgrades & Expansions

Add new rooms, upgrade to the latest Savant or Lutron hardware, or expand your system—handled by the team that knows your install.

Talk About Upgrades →

Platforms We Support

Expert service across every platform we install—no learning curve, no guesswork.

Savant
Control4
Lutron HomeWorks
Lutron RadioRA 3
Ketra Natural Light
Palladiom Shades
Digital Watchdog
Honeywell Vista
Brivo Access
UniFi & Ruckus
Araknis Networks
Protector.NET

Annual Service Plan

Peace of mind built in. Our service agreement gives you priority access, proactive maintenance, and the assurance that your systems will always perform as designed.

  • Priority scheduling & response
  • Annual system health audit
  • Firmware & software updates
  • Remote monitoring & diagnostics
  • Discounted labor rates
  • Dedicated account manager

Get in Touch

Reach us by phone, email, or the contact form — we respond within one business day.

📞 (212) 776-1833 support@jetechllc.com 📋 Service Request Form