Support from the people who built your system
Fast, expert help for every platform we install — remote first, on site when needed, and proactive if you are on a service plan.
Need help now?
Call us and a technician who knows your system will pick up or call you straight back.
Monday–Friday 9am–6pm. Priority response for service plan clients. support@jetechllc.com
Remote support
Our technicians diagnose and resolve many issues remotely — often within minutes.
On-site service
When a visit is needed we dispatch a technician to your home or building. Priority scheduling for service plan clients.
Training
New household members or staff? We provide hands-on training so everyone can run the system with confidence.
Service plans
Peace of mind built in: priority access, proactive maintenance and the assurance that your systems always perform as designed.
Priority response
Priority scheduling and a dedicated point of contact who knows your home.
Annual health audit
A scheduled review of automation, AV, network and security systems — catching issues before they become problems.
Firmware and updates
We keep every platform current and secure, tested before it is pushed to your system.
Remote monitoring
Networks, cameras and controllers watched remotely so we see outages before you do.
Discounted labor
Reduced rates on service visits, upgrades and expansions.
Upgrades and expansions
Add rooms, upgrade hardware or expand the system — handled by the team that knows the install.
Platforms we support
Expert service on every platform we install — no learning curve, no guesswork.
Support questions
How do I reach support?
Call (212) 776-1833 Monday to Friday, 9am to 6pm, email support@jetechllc.com, or use the service request form. Service plan clients have priority response.
Can you support a system installed by another company?
In most cases, yes. We take over Savant, Control4, Lutron, Brivo, Digital Watchdog and network systems installed by others. We start with an assessment to document what is there and fix the most important issues first.
What is included in a service plan?
Priority scheduling and response, an annual system health audit, firmware and software updates, remote monitoring and diagnostics, discounted labor rates and a dedicated point of contact. Plans are tailored to the size of the system.
Do you charge for remote support?
For service plan clients, remote support is included. For other clients, many issues are resolved in a short remote session billed at our standard rate; we always tell you before any charge.
Something not working?
Call us, or describe the issue in the form and we will get back to you within one business day — faster if you are on a plan.